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Computer Labs

FAQ

1. General

Q: What’s the duty of lab assistants?

A: A lab assistant is always there to help you with any technical problem you might face and to help you with your account. Other than that, it is your personal duty to be sufficiently familiar with the computer software and hardware to be able to use them. The lab assistants are not there to be your personal tutors.

Q: What is my penalty if I violate of the lab regulations?

A: If you violate any of the lab regulations, your account will be blocked for one week.

Q: When can the supervisor of the computer labs help me?

A: The supervisor of the computer labs will be able to help you on weekdays from 9:00-11:30 a.m.

Q: Where can I find a scanner to scan documents? How much does it cost?

A: You can find a scanner in the lab S-306 located in the third floor of the Science Building. It is free of charge.

Q: What if I lose anything inside any lab? Where can I find my things?

A: If you lose anything inside any lab and it is found by any of the lab assistants or students, the items will be kept in the Supervisor of Computer Lab’s office, S-306B, located on the third floor of the Science Building.

2. My Account

Q: How do I get an account?

A: Once you are registered as a student at Bethlehem University, you are automatically given an account that will expire once you leave Bethlehem University.

Q: To whom do I go when I have problems with my account concerning logging in?

A: All lab assistants who are currently on duty can help you with problems concerning logging in to your account.

Q: What do I do if I have forgotten my password?

A: No problem, just tell any of the on-duty lab assistants and they will help you reset it.

Q: What do I do if I’m sure of my password but can’t seem to log in?

A: No problem, just tell any of the on-duty lab assistants and they will help you reset it.

Q: What do I do if a message tells me that there’s an intruder lock? I can’t log in to my account.

A: No problem, just tell any of the on-duty lab assistants and they will help you solve the problem.

Q: What do I do if my account is blocked?

A: If your account was blocked as a penalty for violating one of the lab regulations, it will be unblocked in a week’s time; otherwise, don’t hesitate to contact any of the on-duty lab assistants and they will help you.

Q: When and where do I go to when I have problems?

A: You can contact any of the on-duty lab assistants and they will provide you with the help necessary if it doesn’t conflict with their work. If they need the Supervisor of the Computer Labs’ assistance, that would be possible everyday from 9:00-11:30 a.m.

3. Printing Cards

Q: Where can I get a printing account card?

A: You can get a printing balance from the Book Store, located in De La Salle Hall, first floor office D-106.

Q: How much it cost to have a printing balance?

A: You can fill a balance starting from 20 NIS up to 50 NIS. Each printed paper costs .20 NIS (black and white) copies. For example, 20 NIS prints 100 (black and white) copies.

Q: Does my printing balance expire each semester?

A: No, your printing balance will stay in your account unless you leave Bethlehem University for any reason.

Q: How can I tell what’s left in my printing account?

A: By looking at the right bottom side of your screen, you will find a $ sign; by double-clicking on it, a small box will appear with your account balance.

Q: How do I print?

A: Once you have submitted your printing account, you can easily print anything just as you would from any computer. Be careful with choosing the suitable printer. To make it easier for you, all the printers’ names are headed with the name of the lab in which it is located.

Q: I sent a print job, but it’s not printing; what do I do?

A: First, check if you have enough money to make the printing order in your account balance. If that is not the problem, check if you chose the right printer; sometimes you might choose a printer located in another lab, so you will think that your document did not print. Click on the Start bottom at the left bottom of your screen, click on Settings, and then click on Printers and another screen will appear. Double-click on the printer you have previously chosen, and another screen will appear; there you will find your printing order and its status.

Q: I have no printers in my account, what do I do?

A: Don’t hesitate to contact any of the on-duty lab assistants and they will help you.

 

 

Bethlehem University Foundation
Email: brds@bufusa.org
Phone: +1-240-241-4381
Fax: +1-240-553-7691
Beltsville, MD USA
Bethlehem University in the Holy Land
E-mail: info@bethlehem.edu
Phone: +972-2-274-1241
Fax: +972-2-274-4440
Bethlehem, Palestine